Customer Relationship Assessments

Do you really know how your customers feel about you?

• Are they advocates that will tell anyone about how easy it is to do business with you and the great product/service you provide?
  
• Or are they just loyal – happy with your product/service, but just tolerating doing business with you, or love doing business with you but putting up with a less than quality product/service?
  
• Are they actively searching for your replacement?  Or have they already left?

Choice Solutions will conduct a customized interview with your customers to assess loyalty, obtain critical anecdotal feedback and develop action items for improvement.  This service includes the following:

• Preparatory meetings to understand your company goals, product or service and identify your customer moments of truth
  
• Design of a customized interview agenda
  
• Meeting in person or on the phone with your client to perform the interview
  
• A written assessment for each customer relationship including strengths, weaknesses and opportunities for improvement

The Benefits

• Retain and solidify relationships with your top customers
• Increased sales potential
• Recapture lost customers
• Increased good will
• Assessment of your internal processes
• Assessment of your employees performance
• Testamonials for marketing material